This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. Jordan advises organizations on the influential use of data and analytics to develop strategies that predict outcomes and increase performance. Prior to Simpplr, he was one of the Heads of Employee Experience Strategy at Qualtrics and has consulted hundreds of SaaS companies and global organizations.
In this episode, Shawn and Jordan dive into Simpplr’s “Next in EX — Trends shaping employee experience” ebook. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.
Playlist
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03:11Jordan defines employee experience
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05:00Rapid fire questions
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14:36What the report says about frontline workers
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22:54Creating a personalized employee experience
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34:11What prevents companies from implementing an HR stack
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41:05How AI impacts employee experience
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51:49Jordan’s golden rule for work
Guest information
Jordan Katz
As the Chief Insights Officer for Simpplr, Jordan Katz focuses on advising organizations on the effective and impactful use of data and analytics, including the drivers of positive employee experience, to develop strategies that predict outcomes and increase performance.
During his previous tenure as Global Head of Employee Experience (EX) Transition Programs and Global Head of Employee Experience Solutions Strategy – Public Sector for Qualtrics, Jordan was instrumental in growing the overall EX business, increasing client retention by leveraging data and analytics to understand and apply the drivers of market growth and customer impact. Jordan has consulted for hundreds of rapid growth SaaS companies as well as several world class global organizations. He earned his M.B.A. from the University of Chicago Booth Graduate School of Business and a Certificate in Data Science and Analytics from M.I.T.