From a personalized AI Assistant to transform self-service to expanded mobile notifications that boost newsletter engagement — here’s what you need to know about Simpplr’s latest product releases. 

Check out the highlights below and request a demo to see these features in action!

Transform how you support employees with AI Assistant

Simpplr’s new AI Assistant gives everyone a virtual AI-powered assistant for personalized guidance and quick issue resolution in their day-to-day — all in a single chatbot interface.

Attuned to the needs of your organization, AI Assistant can solve complex issues across your entire system to help create a seamless experience for your people. No matter what stage someone is in their job (e.g., tenure, location, level), AI Assistant gives quick answers to common questions, helps them find their way around the organization, and takes care of support requests.

Key capabilities include:

• Personalized assistance delivers tailored information and support based on 1:1 needs and preferences
• Conversational search and responses make interactions simpler, mimicking human interactions
• Built-in workflow automation to streamline complex workflows and employee journeys
• Integrations to common HR platforms and enterprise apps
• Access to information and resources from multiple platforms in one place
• Unified analytics that provide mobile vs. web app usage patterns and generate insights
• Ensure security and privacy with all interactions by complying to the highest data protection standards

Boost newsletter engagement with greater visibility

You can now distribute newsletters via Slack. Meet your employees where they are to reach wider audiences and increase open rates.

In addition, employees can receive in-app and mobile push notifications for new newsletters — but have complete control over notifications to avoid info overload. Instead of relying on email newsletters, the in-app and mobile push notifications increase real-time employee awareness of when newsletters are published.

To help continuously up your newsletter engagement game, newsletter analytics give better insight into employee behaviors. These insights help you understand how your people prefer to access newsletters. A new filter is added to newsletter-level analytics that allows you to segment newsletter access from the following newsletter referral sources: Slack, email and from within the intranet.

Last but not least, we’ve added enhanced input validation for all URL fields you put in the newsletter. This helps make sure no malicious code gets in, keeping everything safe and working correctly.

Make stronger content decisions with enhanced mobile analytics

Find out how various departments and locations consume content with our new mobile analytics content widget. This deeper dive into your data empowers you to make informed decisions and tailor your content strategy to meet the unique needs of your employees, including the frontline.

The dashboard also features new table functionality including pagination and column-based sorting.

Mobile UX improvements

We’re committed to supporting frontline employees and are beefing up capabilities on our mobile app.

• You can now share content via a simple “Copy link” modal throughout the mobile app, increasing content sharing and engagement across the organization.
• You can also play native videos directly from within the carousel, making it much easier to consume multimedia.

And the mobile app also supports our new newsletter push notifications!

Strengthening organizational alignment with additions to My Teams dashboard

To strengthen alignment, we released a new “Teams” dashboard in app analytics that gives a holistic view of different teams’ performances, sentiment and engagement levels. App managers can now track team status and trends over time and get an aggregated view on how the organization is doing as a whole, answering the question, “How are my people leader’s using the My Team insights?”

Additional leaderboards show how people managers are performing in their roles, and each people manager is measured by the performance score. The more engaged people managers are within the platform and with their employees, the greater their overall impact.

The people manager leaderboard measures people manager performance as a part of the Teams dashboard that gives App managers visibility into how engaged your people managers are with their team. You can view each manager’s team status, size of the team, and two scores:

• Performance score: Helps you identify top performing managers based on team engagement
• Opportunity score: The higher the opportunity score, the more their actions can impact overall platform adoption and engagement

The team status tells you whether the manager’s team is actively engaged with the intranet. However, it doesn’t tell you which team to focus on to have the greatest impact on the overall organization.

This is the first version of one of our most requested features, and we’ll continue to improve it! In the future, this dashboard will give more insight, using data from surveys to glean greater insight into the drivers of employee satisfaction.

Fine tuning EX with updates to Sentiment check and Pulse surveys

Build a happy and productive workforce with a versatile set of listening tools — engagement and pulse surveys, sentiment checks and more — in one AI-powered platform that offers up actionable insights from platform data.

We’ve enhanced our listening suite for even more powerful insights:

• Pulse surveys: Add an optional free-text question to the end of pulse surveys to gather open employee feedback.
• Sentiment check listening page: Monitor sentiment checks relevant to your role, viewing average sentiment and analytics, and track content that has an active sentiment check.

Leading innovation

That’s just a glimpse into our latest product features and updates. If you’re an existing customer, we hope these enhancements will help elevate the employee experience at your organization. And if you’re not yet benefiting from all that Simpplr has to offer, be sure to request a demo today to learn more!